Frequently Asked Questions


Got a question about our how we source our items, shipping options or using our site?
Check below for the most commonly asked questions.

Shopping Online

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Shipping & Returns

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Gift Wrapping

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How to Order


We use Royal Mail and Parcelforce for all our UK shipping and we aim to get your item to you within a few days of ordering.

Need something rushing? Get in touch and we’ll see what we can do.

All items are sent in touch cardboard boxes or custom packaging depending on the item.

We aim to get all packages out within 48 hours of ordering and then they are either sent using next day or 48 hour shipping methods.

Fill in the form on our contact page and we’ll get back to you as soon as possible!

Where possible we will offer worldwide shipping on our items.

Some items are unable to be shipped outside the UK due to wildlife laws, or may require a custom shipping quote if they fall outside the standard parcel sizes.

For more information feel free to get in touch.

If an item is faulty or was ordered in error please let us know within 14 days of purchasing.

Have any questions we didn't answer?