DELIVERY INFORMATION AND PRICING
How much is shipping?
Shipping on UK orders is £4.99. If you spend more than £50 shipping is FREE!
Shipping on standard* sized parcels is £19.99.
*A standard sized parcel is what would be allowed to be sent through the Royal mail. A parcel no bigger than a combined length, width and depth of 90cm. Items over this size will state on the product description to contact us for a tailor made quote.
How long will delivery take?
We aim to dispatch all UK orders the same working day when orders are placed before 2pm. Orders are collected Monday-Friday and are shipped using a 24 hour service. Once an order has been collected from the store it will be with you the next working day.
International orders are taken to our local post office several times a week. The shipping time depends on your location but should take no longer than three weeks.
Who will deliver my item?
We currently use Parcelforce to courier all of our UK items.
Worldwide orders are currently sent via the Royal Mail.
Can I track my item?
Yes! All of our shipments are trackable. Once your order is packaged you will receive an email with a tracking code.
UK orders are sent through Parcelforce. You can track your order at: www.parcelforce.com/track-trace
International orders are sent through the Royal Mail. You can track your order at: royalmail.com/track-your-item
I haven't received any tracking information?
Please check the email you used when you checked out.
If your PayPal is connected to an older email it is possible that it has been sent to that.
Tracking information is directly sent to the email you provide via our courier upon collection from the store.
If you still can't find it please contact us and we will be able to provide you with your code.
Can I get FREE shipping?
Yes! If you live in the UK and spend over £50 online, you will be eligible for free shipping. This will automatically be deducted at the checkout once your cart total reaches £50.
Unfortunately due to the cost of worldwide shipping we are currently unable to offer this service for our customers abroad.
How do I have a Large or Delicate item delivered?
Larger items, such as taxidermy head mounts, full skeletons or items that have glass domes can be collected from our store.
If you wish to have one of these items delivered to you, email us with your post code and we may be able to personally deliver the item to you at the cost of fuel. This usually works out much cheaper than constructing a crate and booking a specialist courier and we can arrive on a day that best suits you, without the worry of your item being damaged by a courier.
Can you ship outside of the UK?
As a general rule YES! But with everything we sell, we abide by CITES and International Wildlife laws.
This means that we may not be allowed to export some pieces due to the laws surrounding them. Each item on the store will either say "UK ONLY " EU ONLY or "Can be shipped worldwide"
We currently do not ship any animal based products to the USA.
If you are still unsure if an item can be shipped to you please contact us.